Thompson and Son Moving and Storage

Essentially everything the previous reviewer(MichaelVanWelden) wrote was identical to our experience, except we were also extorted out of an additional $7K dollars and 90% of our furniture was severely damaged. They are criminals. We are following up with the FBI, the US Dept of Transportation, the Better Business Bureau, have hired an attorney, and will make sure this does not happen to anyone else. In my 49 years, I have never engaged with such a dishonest and terrible group of people. This is no exageration. BEWARE.

Move size: 3 Bedroom Home Service cost: $12632

To whom this may concern:

Move date: August 5, 2016

The time was moved on us from the initial agreed upon time of 9am, it changed to 2pm and then I was called and asked to change it to 12 noon. I called to make sure there was no confusion and was told that the move would be at 2pm. Well, they were 20 minutes late showing up, I waited along the main street to help guide them in and they just passed my up. I called them and gave them correction changes. Now for the rest of the facts.

I served over 30 years of active duty military in the ground transportation career field. As a former commercial driver and career transporter, I wished I could still physically do my skill set but due to service connected disabilities I now must rely on businesses like yours.

With that said, this was without a doubt the worse and unprofessional move for my wife and I ever. I say this after working with professional moves that have move our household goods worldwide to/from places like Japan, Germany, Korea, Hawaii, Iraq/Kuwait, Charleston SC, St Louis, Abilene TX and many other locations. Well you get the measurement of comparison here.

We provided a detailed list of what was to be moved and even reduced that list by moving many of the lighter items before the scheduled move. The total amount to be paid was expected to be $419 with a requirement to pay $100 down immediately. I was told that $319 would be due at the completion of the move and must be in cash unless I was willing to pay an additional service charge for using a credit card.

The moving team included a driver that had been on the job only four days and the other two had even less time. Don't get me wrong, they worked hard but they did not work smart. Their inexperience and failure to arrive with all the required equipment and supplies made the move tougher for the movers and took much longer costing me much more than was expected. In other words it took twice as long to do the move. Because of my experience we really did make this a dream move for anyone doing the labor. They failed to show up with enough wraps and tie-downs to properly protect the furniture. When they finally got everything loaded with the assistance from my wife, they began their journey of 16 miles to our new single level home with a huge front entrance door. They chose to back the Budget lease truck they were driving into the driving and eliminated the front entrance as their primary entry. The lift was positioned directly at the garage entrance and the offload began with a few near mishaps. This was certainly a great OSHA example of what NOT to do. Again, they worked hard but they were not properly trained to do the job and and took many safety risks along the way. This caused the move to take much longer on both ends of the move.

By the way, before they offloaded they told me I would need a total of $698 in cash instead of the agreed upon $319 balance. Wow! Just do the math and it's easy to see that the total move process is seriously broken and I was to pay for that broke process. Who has that kind of cash when you are only expecting to pay $319. Yes, I had to borrow the funds from my VA disability pay to take care of the doubled charges. Why? Because the supervisor's boss was on the line and told his guys to not offload the truck unless I came up with the additional funds. This sounds like a dream case for the legal community for sure.

What was damaged? They destroyed a wooden 60" credenza TV stand worth about $399, deep scratches in the top surface of our Ashley Furniture foot-board, deep gouge and scratches in one of the Ashley night stands, a rip in a leather recliner worth about $499 and a couple other items. All this had been documented on the moving teams discrepancies and insurance forms for damages. This all happened on August 5th and we have yet to hear from anyone.

We will give it a couple more days and then we will go to plan B with the legal team and the BBB.

Service cost: $798

The estimate included: *Full service move door to door *White Gloves service *Loading and Unloading *blanket wrapping and quilt pads *Free use of wardrobes boxes *Disassembly and reassembly of your furniture.The scheduled moving date was June 28th 2016 at 2pm and movers never arrived, then after negotiating the elevator reservation with my building I was offered another elevator reservation for June 30th at 2:30pm and the moving was rescheduled with company for 2:30pm, employees arrived at 7pm after the elevator cut off time. I asked the movers why they were not using blankets or quilts to protect my furniture as offered in your quote for white glove service, they replied they were not given any blankets or quilts with the truck and had no tools with them.
Due to their late arrival, I helped them but they finished loading the truck at 9 pm and couldn’t make it on time to unload it at my new location (cut off time 5 pm). I received a call from the company to let me know that my furniture will be delivered the next day at 9 am and was suggested to buy an air mattress for the night and send the receipt to the company!! The next day a different crew arrived to unload the truck, which had a mechanical problem and couldn’t park in front of my building. The rain started and they dragged all my furniture on the floor damaging several pieces of which I have filed a claim, which has not be resolved as of today. The supervisor asked me to pay the balance in cash for an amount of $375 plus $60 in tips and when I asked for the receipt he said the company only uses electronic receipts and I should receive it very shortly, I never received it. The next day my bank alerted me that 2 charges of $170 and $236.19 had been applied to my account on top of the $50 deposit and the cash payment. During my call to the company Saturday, July 2nd to complain about this issue, I was told they will investigate the situation with the supervisor and these charges would be reversed to my account, as of today no credit has been credited to my account and damages to my furniture have not been compensated.

Move size: 1 Bedroom Home Service cost: $750

Thompson and Son Moving company out of Boca Raton is a joke moving company. They promise qualified moving people and they hire bubbs of the street. Claim they will come with boxes and garment boxes and show up with no materials. They end up going to Home Depot to buy box and Hefty garbage bags They put $1500 to $2000 dollars suit in hefty bags. They tried to disassemble a $2500 dollar entertainment center with one man that destroyed the back made of varnish italian wood, which can not be used because of the damage. This unit was bought at scandinavian furniture. The owner claims it was from ikea. We told him we have the invoice of this entertainment unit. Refuses to listen. The mover were thieves and took a Monte Blance watch that is valued at $2500.00 out of my night table. Living me only my collectable watches of James Bond.(thank God) We had to pay up front for the delivery before they would unload. Delivered half our stuff and claims they will deliver the balance next day. It now has been a week and we had to call to threaten. The owner is not an American he is from another country and thinks that his values apply here. If you want this kind of service from this company be prepared for the worst.

Service cost: $1333

Don't u ever used this company , they are a scam! A fraud ! I was in the Internet looking for a co 3 man & a truck, ask for a quotation , and they took my phone called me and set up a moving for a 1 badroom and a 1 bathroom to a storage for $289, and said they are very professional, sent u a boxes for everything also the sales person said , should be fine for 3 hours, bc is a small apt. They sent 3 kids no more than 18 years old, they had no clue what they are doing, and the only think they had was a small dolly! My building don't allow the movers put the furniture in their carpet as all buildings, and they make u sign a company papers, and don't give u any copy! I called and complain w a person saying is the owner, Shawn and he was very rude bc I am a woman and they said if I sign the paper I agree I had to pay wherever they chartger! End up I called the police bc the driver , a kid named Dalton didn't delivery to my storage, made me wait there , never show up and took off w all my furniture! After I the police talk to them , they agree to delivery to the next day if I will I paid them 7 hours ( just to load the truck! ) I had to pay if I want my things back! I went to their office to have my things back! Now I will sue them, I miss a lots of things and they ruined my furniture, bc they never pack properly, they were kids and they knew, without any knowledge of moving, just to charger u per hour! Off course they will take a 7 hours to load any truck, and the truck didn't belongs to the company , was from Cummings lease! They are a scam bags, robing other company business over the Internet! I will sue them!

Service cost: $712

They are nice and quick to set up your move but it any thing goes bad they give you the run around. If you don't like there kind compensation they will just shut down. Please review this company before ask for there help. I would not recommend this company to anyone.

1. When the move was scheduled I was advised that the estimated start time would be between 8 am - 9 am (1st move of the day). I received a phone call the day before the move and the new estimated start time would be between 11 am to 1 pm (something came up was the reason I was given for the change of the start time). The day of the move I got a call (around 10 am) stating that the move prior to my move was under estimated and that they were still in the process of that other move. They stated that they would be able start between 2 pm and 3 pm. Chris, Jerry and Marc arrived at the townhouse at 3:30 pm to start this move. They stated that the move prior to mine was really underestimated and that they "got their butts kicked". They stated that they were "over worked, tired and a little hungry". Side note the gentlemen were very continuous and polite throughout this process. The estimated time that I got from your company was 5 hours. I also got 3 other quotes from other moving companies and they also estimated about 5 hours. The moving time that I was charged was 7 hours. I believe that if I was the first move of the day the moving time would have been reduced. The added expense for the two added hours was about $190.00. Another issue that extended the time for this move was that your team was not properly equipped to handle this move based on the fact that the only tools they had was an Allen wrench kit and 1 screw driver for the three movers.

2. The web site states that "We Blanket-Wrap Your Furniture at No Additional Cost". I have attached many photos of the furniture clearly not blanket wrapped. If the furniture were wrapped properly I may not have had to fill out the attached paper work.

3. When it was time to make payment, the amount owed was $573.00. I gave the gentlemen $600.00 in cash. He did not count the money or even ask the simple question of "sir do you need change". Courtesy to the paying customer would have been to confirm the amount given and asking if they wanted change.

4. Since the move end at 9 pm I was not able to inspect the old location to see the amount of damages they caused to the walls. The old location needed to have 4 walls speckled and painted due to the damages that was causing by the movers. Again going back to the fact that the furniture was not properly wrapped for the move. An added expense for me to have that work done.

Side note -- The movers left a red hand trunk at the house.

I am looking for compensation for the above issues as well as the compensation for the damaged furniture. Please contact me as soon as possible so that we may resolved this issue in a timely fashion. I would like to keep these issues with your company and not have to seek outside help in getting this matter resolved.

Service cost: $700

Where do I begin? First we called them and got a quote to move our belongings from our house to storage then from storage to our new house. Quote was for 2 moves prices and storage separately. They picked up the furniture from fist house without too much trouble and honored the quote. 1st month storage was suppose to be free. They never called me too bill me for the 2nd month so I called them and paid with my visa. They then back billed me for the 2nd month again 2 weeks later and then the 3 and 4 th month without my consent to auto bill my credit card. Shawn , the owner, said he would refund the 1st month, that never happened after multiple calls. When he finally did answer the call he changed the quote and said the salesman was wrong on the pricing and never credited me the 1st month storage. He the sent us another quote for the second move with was a lot higher even though we had a signed contract for the entire move. He had every excuse but couldn't back them up with any facts. He just kept ignoring us. This went on for 3 months. They delivered the wrong furniture to our new house and then had half of someone else furniture out of truck in the rain.I had to tell the men to pack this up before it was all ruined. # days later my furniture was delivered and I had items missing that they never found. I demanded to meet him at their warehouse in Orlando and when we got there all it was was a simple small business garage with furniture stacked everywhere on top of each other. They don't separate anything and it wasn't warped. I warped and boxed all of my belongings thank god. I had 4 items damaged and they sent some pics to someone else home too we got those back because that person saw our name and number on them. It was a joke!! Shawn refuse to talk with me and adjust our billing. Oh, he demanded cash upon delivery after the truck arrive. We gave the driver the cash since he wouldn't let them unload. I also had to call the police earlier just to get him to deliver my stuff. He kept delaying the due arbitrarily even though we had a agreed date. We are taking legal action now since is will not talk with us. He is dishonest and stay away from this company.
I had my doubts and they held true. Real you in with a low price then gouge you. The police here said demanding cash in Florida is also illegal. I didn't know that.

Move size: 3 Bedroom Home Service cost: $2000

After I received an email for my initial quote to move, I decided to cancel the reservation. I did not sign the electronic agreement that was in the email. I did put down a $50 deposit. I decided to cancel the reservation because my friends decided to help me move. I called their customer service number and the lady said she would cancel the reservation and refund my money back. I received a phone call from Shawn about 10 mins later. I explain my reason and he was very negative towards me stating that I will not get my deposit back because the "truck has been reserved." No where on the agreement did they say they could not refund my money back. It stated that if I canceled before 7 day of notice there would be no penalty. I told Shawn that I will accept the $50 loss. I decided to accept the lost because since I felt that this company was already bullying me and being dishonest. They did not follow their own policy agreement and tried to intimidate me into keeping the reservation. I filled a complaint with the BBB. Obviously I would like to my refund but I think I saved myself from a massive headache had I kept my reservation.

Service cost: $500

I hired these thugs to move me. They quoted a great price but that's where the great ends. The building I am moving to requires a Certifiate of Insurance. The horror show trying to get the certificate was insane. I requested that the contact the building to make sure the certificate is correct. The person I spoke to, Shaun Thompson refused and said that he's not "doing my legwork". I got them the correct information (took a whole 2 minutes on the phone with the building) in addition to emailing them the information from the building which included a sample certificate, and they still did not get the Certificate to the building on time, which meant I could not move. They had 3 weeks to get this done! I had to hire a last minute moving company and now will sue Thompson for the difference in price that I had to pay. Do not use these people, even if they were the last movers on earth. You'd be better off buying camels and strapping your furniture to them to move. Where is the zero star option?

Service cost: $500

The worst customer service experience. I'll say this first: the three guys doing the actual move were fine. Young, but took care of business. The problem is the management - particularly Shawn. I was quoted at 4 hours labor, 7 hours drive (drive time is static - you shouldn't get charged more even if they hit traffic). The actual labor time was as follows (as was described exactly as such when moving forward with the deposit): arrived 9:30am, finished loading 10:15am. Totaling the 45 min used of the quoted 4 hours. I'm thinking..GREAT! we have 3hr15min for the to unload! wrong. They drive to the move-in location, and they demanded an additional $200 in CASH and charged $131.00 to my credit card..(that math doesn't even add up, if they're going at $109/hr for labor..it should have only been $218 (6hrs from 4hrs = +2 additional hours, hence $218, not $331). Outside of that..the "drop off" arrived/started at 3:00pm and they finished/left at 5:15pm. That's 2hr15min. Total labor time was 3hrs - literally half then that we were held hostage for. We had ZERO choice as they refused to give us our items back unless we gave cash. We were robbed, plain and simple. To make matters worse, I attempted to contact the office "manager" (Shawn mentioned above) to get a simple clarification of the breakdown, and he became extremely defensive and downright disrespectful. A true unprofessional. That being said, if money isn't a problem, feel free to go with these guys. However, if you value your dollar, and don't feel like getting completely ripped off at the time of delivery, I highly recommend going with a competitor such as Summit or American Van Lines, obtain a BINDING quote (means the price agreed upon is the price you'll pay..no more or less). There was a slight tear in my mattress, and they dropped one box that broke a vase and a small figurine (no worries..those can be replaced). It's very frustrating to have your personal belongings taken hostage. Prepare accordingly. I'm proceeding with formal complaints (probably won't go anywhere, but the least it'll do is inform other potential customers).

Service cost: $1349

I honestly can't say I'd choose this company again. The kids (yes, kids) who came to move were courtesy but very slow and inexperienced. We were quoted for 3 hours and had an accurate inventory, which the supervising mover also commented on its accuracy. They took 3 hours alone just to pack the truck. Then they took a lunch which we weren't charged for, but prolonged the moving day and we were already upset about how long the day was becoming since they had to drive an hour to our new location. In the end, the move was nearly twice as long and twice as much money as originally quoted. They also broke a wooden leg on one of our desks. During a previous move, we were able to move our home in under a 3 hour timeframe with a U-haul and friends. We regret choosing the expensive route we did.

Service cost: $666

This company did not fasten anything to the walls of the truck, nor did they pad the furniture. They severely damaged 11 pieces of my furniture including a big screen TV during the move. THEY TRIED TO GET ME TO PAY THE BALANCE IN CASH BEFORE UNLOADING THE DAMAGED FURNITURE SO I WOULDN'T SEE IT BEFORE PAYING. I paid with card.

I have submitted a claim form they sent me over a month ago with before and after pictures and they still haven't responded, although the agreement says they will be handled within 30 days. The owner/claims manager, MARCENE, has not been available to speak with me, though my countless attempts. I was informed that she has another full-time job so is very busy and no one else can help. They do not respond to my follow-up emails either. I was recently informed that she was busy opening a new branch in Orlando for 1 month, before handling the open matters they had with current clients. The only departments you can speak with are the sales and scheduling departments. I HOPE THIS REVIEW CAN SAVE SOMEONE ELSE FROM HAVING THEIR FURNITURE DESTROYED.

Service cost: $395

I hired this company to move office storage boxes from 2 locations
The driver called on the day of pick up and said he was an hour away. that turned into 3 hours. When he called and said he was at the building, it took him another 20 minutes to find us. The driver informed us they he wanted the final payment in cash. I informed him that what I received said final payment with various credit cards and cash. He then ranted on that someone had to pay for his tires that went flat causing the delay. He told one of my staff that he had just gotten out of jail and had no way of taking a credit card. We decided to cancel the load. He left the boxes he first took on the street and left. In fact his worker told one of my employees that he just started with this company and did not like the driver who was his boss . Do yourself a favor and never hire this company.

Move size: Commercial Move Service cost: $375

Local move 14-miles from Gainesville Florida to Alachua, Florida by Thompson and Sons Moving and Storage @ the above number: 954.531.1354

What it looks like is this moving business has their address @ different places all over the Internet; yet, the same telephone number is evident that it is the same people that have put me through a nightmare.

Once they got all the money (945.00) per my original contract, to move me locally 14-miles, I was told they wanted an *additional* 1,064 dollars that included 200.00 dollars for storage that day until they got *double* the money on my original contract to do the 14-miles for a single household move *plus* 200.00 dollars per day for storage until they got what they wanted.

Moreover, I almost loss everything, if it wasn't for a real friend to borrow. The move was for one household person, who is me, a 62-year old female. I had to call the police after fear for my own self.

Thereafter, I had got in touch with Seniors VS Crime, who is directly associated with the Florida Attorney's General office along with the News media here in Gainesville, Florida. I think someone needs to stop the abuse that this company is allowed to continue to do to moving customers within *any* of our communities and counties. The News media is reaching out and willing to speak to anyone who wants to come forward with a complaint or call me @ 386 518 5458.

Move size: 1 Bedroom Home Service cost: $2009